A port strike on the East and Gulf Coasts could lead to supply chain disruption, stock shortages, and higher consumer prices, ...

SAP won 10 best-in-class distinctions in the POI 2024 Consumer Goods Enterprise Planning and Retail Execution Vendor Panorama ...

By focusing on loyalty program KPIs that directly impact the bottom line, loyalty managers can communicate their program's ...

Multimodal search uses AI and machine learning to understand and interpret multiple input modes—such as voice, images, and ...

Nitin Baliga is a senior director of product for one of the top-five e-commerce retailers with more than 15 years of experience in product management, retail, strategy consulting, and technology. He ...

Insurance industry convergence is growing as insurance companies work across industries to drive new sources of revenue.

Die Service-Mitarbeitenden an der Kundenschnittstelle sind entscheidend für den Aufbau enger Kundenbeziehungen. Gut gerüstetes Service-Personal kann die Kundenzufriedenheit und die Markentreue fördern ...

Executive B2B product marketing leader with over 20 years of experience driving and executing strategic industry marketing plans and budgets, including campaign management, sales enablement, content ...

Amit has been a CX practitioner for over 25 years. He’s worked in multiple B2B industries such as life sciences, high tech and discrete manufacturing, helping customers modernize, and transform ...

A CRM migration to the cloud from an on-premise system is an opportunity to streamline operations, boost customer engagement, ...