CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

We recently published a list of 10 AI Headlines You Shouldn’t Miss. In this article, we are going to take a look at where ...

Salesforce's AI head Clara Shih has left to pursue new opportunity. Salesforce CEO aims to deploy billion AI agents in a year ...

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HubSpot is widely recommended for beginners because of its ease. The free plan has many valuable features. It offers basic ...

With multilingual flight crews becoming increasingly common, PAUL FERNANDEZ discusses the need for CRM training to ...

Discover the benefits of sales automation and explore practical tips and examples to enhance your sales process today.

AI provides a revolutionary approach to CRM security by utilizing its data analysis, anomaly detection, and threat ...

Bank of America identifies buying and selling opportunities for Electronic Arts, Honeywell, Salesforce, Veris Residential, ...

In my April 2024 CRM column, I pointed out the fact that from the first sales performance study CSO did, in 2004, to the Sales Mastery’s most recent, in 2024, the win rate of forecast deals is ...

The market for customer relationship management (CRM) software and services is growing rapidly. Total revenue of more than ...