Traditional feedback mechanisms, which often involve lengthy surveys, interviews and delayed analysis, no longer suffice in a ...

The North America Coca-Cola Bottling System uses Genesys Cloud to create smarter bot-driven experiences and saves $1 million by reducing technician site visits using video-enabled chat SAN FRANCISCO-- ...

Elihay Vidal’s AI avatar looks pretty darn human, and it will read you the latest news from a convincing synthetic media set.

UserTesting, a SaaS leader in experience research and insights, today announced the appointment of Baran Erkel as UserTesting’s Chief Strategy Officer. Erkel brings over two decades of experience in ...

Could this strategic move enhance Contentful’s innovation leadership and set a new standard for personalized digital ...

Applying customer experience principles to the government can reshape public engagement and drive data-driven decision-making ...

Emotional intelligence in marketing is crucial for CMOs who want to improve customer experience, trust and campaign ...

Whether it's a walk with the dog before a stressful Zoom or just sitting quietly reflecting, marketers need to find some me ...

Series D Positions UJET to Lead Generative AI for CX Across Enterprises SAN FRANCISCO -- September 24, 2024 --(BUSINESS WIRE)--UJET, Inc.

Businesses are navigating the surge in AI investments, while facing growing challenges in proving ROI and realizing long-term ...

There’s a powerful link between employee motivation and customer experience. Empowering your team drives better customer ...

Verint Open Platform Delivers AI-powered Insights to Business Leaders, Business Analysts and IT ORLANDO, Fla.--(BUSINESS WIRE)--ENGAGE 2024– Verint® (NASDAQ: VRNT), The CX Automation Company™, today ...